Artificial Intelligence

Microsoft already offers a wide range of ready-to-use Copilot features that are directly integrated into Dynamics 365 and the Power Platform. We help you make the most of these capabilities and tailor them to your processes—from rapid implementation to productive use.

Dynamics 365 Sales Copilot: Automatic call summaries, email suggestions, customer insights.
Customer Service Copilot: Intelligent response suggestions, case summaries, automation of support processes.
Power Platform Copilot: Low-code development with natural language, AI-powered app and flow creation.

Quickly noticeable productivity gains through the targeted use of existing AI functionalities – without lengthy projects.

Standard solutions are not always sufficient for specific requirements. With Copilot Studio, AI Builder, and Azure AI Foundry, we develop customized AI scenarios that are precisely tailored to your business model.

Your own copilots for customers, partners, or employees—integrated into Teams, websites, or CRM.
Intelligent process automation (e.g., document recognition, approval workflows, prequalification of service requests).
Data & knowledge copilots: Access to company data via natural language, combined with secure Microsoft integrations.
Industry-specific scenarios – such as fundraising dialogues in the nonprofit sector, HR onboarding, or citizen services in public administration.

“Whether you want to start with the built-in Copilot features or develop your own AI scenarios, we will guide you every step of the way. From the initial idea to implementation and measurable business benefits.”

- Christian Schipp, Chief Business Development Officer

Book a free consultation appointment!

Use cases for Microsoft Copilot Studio: AI assistants and automation for every business domain

🤝Customer Experience (Sales & Service)

Self-service chatbots: Answer questions, provide information, track orders
Lead qualification & appointment scheduling: Capture data, transfer to Dynamics 365 Sales
Complaint management & support: Pre-filter tickets, answer FAQs, forward to agent
Integration with CRM (Dynamics 365 CE): Retrieve customer data in real time

⚙️Internal Processes & Productivity

HR & Onboarding: Quickly find policies, benefits, vacation time, training
IT Support Bot: Password resets, repair requests, self-service guides
Knowledge Management: Ask questions, search documents (M365)
Approval workflows: Travel requests, budgets directly in Teams

🏛️ Industry-specific scenarios

Nonprofit/fundraising: Donor dialogues, automated donation receipts, event registrations.
Public administration: Citizen information chatbots (e.g., for taxes, waste collection schedules, visits to government offices).
Healthcare: Patient information, appointment bookings, symptom checkers.
Education: Student FAQs, course information, enrollment.

🤖AI-powered extensions with GPT & custom data

Query company data: Find information from SharePoint, SQL, Dynamics, etc. using voice commands.
Process automation: Create tickets, create records, send emails.
Custom GPT extensions: Integrate your own prompts & external APIs.

📡Omnichannel & integration

Deployment in Microsoft Teams, Outlook, websites, mobile apps, and social media channels.
Use of adaptive cards for interactive dialogs (e.g., forms, buttons).
Integration with Dynamics 365 Customer Service Omnichannel for seamless transition to the agent.

🔑Conclusion: With Copilot Studio, you can map almost anything from simple FAQ bots to highly integrated, cross-process assistants. It is particularly powerful when combined with Microsoft data sources and processes (Dynamics 365, Power Platform, M365).

Book a free consultation appointment!

Are you interested in this topic? I would be pleased to answer any queries you have.

Christian Schipp, Chief Business Development Officer

christian.schipp@!ambit-group.com
+41 79 954 17 09

AI mit Microsoft Dynamics 365 & Power Platform