Dynamics 365 CRM
All information about Microsoft Dynamics 365 for Customer Engagement
Customer Relationship Management (CRM)
Today's customers expect more than just products or services – they expect personalised experiences. With Microsoft Dynamics 365 and AI, you can connect marketing, sales, service and field operations into a seamless customer journey. As a Digital Business Enabler, we at Ambit Group support you from strategy and implementation to training. Our goal: measurable business success through intelligent data, high automation and enthusiastic customers.
Touchpoints - Omni Channel
Marketing
Focus: Structured recording, qualification and tracking of leads along the customer journey.
Your benefit: You efficiently gain new customers and increase the likelihood of closing deals through targeted lead nurturing.
Sales
Focus: Systematic recording, qualification and tracking of leads throughout the sales process.
Your benefit: You acquire new customers more efficiently and increase your closing rate through structured lead processing.
Customer Service
Focus: Unified management of customer enquiries across all channels.
Your benefit: You offer your customers fast, consistent service and increase satisfaction through seamless omnichannel communication.
Field Service
Focus: Providing support and troubleshooting via digital channels and networked systems.
Your benefit: You save time and travel costs, speed up problem solving and improve your customers' service experience.
AI in marketing: transforming data into personalised customer experiences
Digital marketing & customer insights: automatic, measurable, scalable.Digital marketing & customer insights: automatic, measurable, scalable.
Dynamics 365 Customer Insights opens up new opportunities for you to better understand your customers and target them more effectively. The customer data platform allows you to link all data sources, while AI algorithms help with campaign segmentation and personalisation. Automated journeys ensure that your customers receive the right message at the right time. In addition, the integrated event management feature supports you with digital and physical events.
FAQ about AI in Marketing!What is Dynamics 365 Customer Insights?
AI in sales: From leads to loyal customers
Greater efficiency, better forecasts and stronger customer loyalty through AI-supported processes.
Dynamics 365 Sales helps your sales team prioritise leads and realistically assess opportunities. AI-powered forecasting increases the accuracy of your forecasts, while automated activity management reduces the workload for your teams. Comprehensive key account management with a 360° view of your customers helps you build lasting customer relationships. This turns leads into loyal customers and makes your sales team more successful on a scalable basis.
AI in service: faster, smarter, more personal
Greater customer satisfaction thanks to intelligent automation and multi-channel communication.
Dynamics 365 Customer Service enable you to resolve customer issues more efficiently and provide proactive support. Case management automates workflows, while AI provides recommendations for the best response or solution. You can communicate in an integrated and consistent manner via telephone, chat, email and social media. With intelligent knowledge management, employees always have the right information at their fingertips.
FAQ about AI supported customer service!What is Dynamics 365 Customer Service?
AI in the Contact Center: omnichannel service from the cloud
Offer your customers a consistent experience – regardless of channel and supported by AI.
Take your customer communications to the next level with Dynamics 365 Contact Centre as a Service (CCaaS). Whether by phone, chat, email or social media, all channels converge in a central platform. AI supports your employees with real-time recommendations, automation and chatbots, enabling customer issues to be resolved more quickly and accurately. Scalable cloud architecture ensures that your contact centre grows flexibly with your business. This allows you to create operational efficiency and provide personalised support for each individual customer.
FAQ about Omnichannel Contact Center with AI!What is Dynamics 365 CCaaS?
AI in field service: increasing efficiency on site
Planning, deployment and maintenance – always one step ahead with AI.
Dynamics 365 Field Service ensures that field service teams work more efficiently and customer problems are solved more quickly. AI-based scheduling allows you to plan assignments optimally, technicians benefit from mobile apps with all relevant information, and mixed reality support makes it easier to work directly on site. Thanks to predictive maintenance, failures are detected early and maintenance is carried out proactively.
FAQ about Field Service with AI!What is Dynamics 365 Field Service?
Our contribution to your success
More than technology: we accompany your entire transformation.
The introduction of Dynamics 365 is only the first step. At Ambit Group, we provide you with comprehensive support – from implementation consulting, change management and training to the use ofAI and automation. We work with you to develop your data strategy and ensure that you can sustainably exploit the potential of the Microsoft platform. This creates real added value: higher customer satisfaction, increased sales and efficient processes.
Are you interested in this topic? I would be pleased to answer any queries you have.
Christian Schipp, Chief Business Development Officer
christian.schipp@!ambit-group.com
+41 79 954 17 09
