Dynamics 365 for Field Service

Microsoft Dynamics for field service supports companies by improving customer satisfaction, solving service cases faster and using their ressources more efficient.

Customers in the spotlight

Stay in touch with customers every time you interact with your service department with accurate information to strengthen their brand engagement and turn them into loyal fans.

Network interactions

Provide staff and technicians with comprehensive information at almost any location, improving resource productivity and customer satisfaction.

Ramp up service organisation

Improve profitability by optimising deployment planning and offering remote problem solutions. Technical staff only have to be sent to the customer location when the problem cannot be solved elsewhere.

Dynamics 365 for Field Service

Customers have ever higher expectations of suppliers in field service. Microsoft Dynamics 365 for Field Service gives you the right tool to meet these demands:

  • A modern planning tool for the dispatcher
  • Effective resource planning
  • A case management tool tailored to your processes
  • Mobile support for successful field work
  • Integration of all your service modules and service contracts
  • A performance control for all participants

Functions

Service agreements

Raise customer satisfaction with professional service and flexible maintenance plans, definable at recurrent intervals as required. Provide reliable backup services – ad hoc or during ongoing maintenance contracts – with detailed advance information on service dates and integrated inventory management for required spare parts.

Optimised itinerary and deployment planning

Support your team in planning dates and allocating the right resources. Manual, technically supported or fully automated procedures can be applied for optimal planning, and combined as required. Drag and drop functions and integrated assistance for map displaying simplify time-consuming, complex deployment planning – resulting in greater efficiency and smart service procedures.

Inventory management

Coordinate inventory levels for several warehousing locations (such as warehouses, depots and trucks), define minimum volumes and intervals for replenishment and track inventory data also at an individual service vehicle level. An all-in-one management solution for spare parts and goods stocks improves service quality, increases forecasting accuracy and improves first-time fix rates.

Support for your mobile workforce

Raise productivity levels of technical field staff with real time and offline access to information about customers, cases and instructions on problem solving. Work orders are linked automatically to the case history, information on spare parts, product configurations, prices and other data. Your technicians can take more efficient action in service cases, increasing customer satisfaction rates.

Networked field services

Use networked field services to identify and rectify problems via remote access. Your technical staff only have to be deployed at the location after all other options are exhausted. By identifying problems proactively with cost-efficient solutions, before the customer is even aware of them, customer satisfaction is easily raised and resource productivity increased.

Connected Field Service

Find out exactly how you can optimise your support processes.

  • Do you want to learn more about linking your devices with the Cloud via IoT?
  • Do you want to know how to create intelligent data evaluation?
  • Would you like to have more detailed information on what Microsoft Dynamics 365 can do for your field services?

Learn what the Connected Field Service concept can do for your business!

Are you interested in this topic? I would be pleased to answer any queries you have.

Christian Schipp, Head Sales CRM

christian.schipp@!ambit-group.com
+41 79 954 17 09