Dynamics 365 Field Service
Increased customer satisfaction, service case solving skills and resource efficiency.
Customers have ever higher expectations of suppliers in field service. Microsoft Dynamics 365 for Field Service gives you the right tool to meet these demands:
Raise customer satisfaction with professional service and flexible maintenance plans, definable at recurrent intervals as required. Provide reliable backup services – ad hoc or during ongoing maintenance contracts – with detailed advance information on service dates and integrated inventory management for required spare parts.
Support your team in planning dates and allocating the right resources. Manual, technically supported or fully automated procedures can be applied for optimal planning, and combined as required. Drag and drop functions and integrated assistance for map displaying simplify time-consuming, complex deployment planning – resulting in greater efficiency and smart service procedures.
Coordinate inventory levels for several warehousing locations (such as warehouses, depots and trucks), define minimum volumes and intervals for replenishment and track inventory data also at an individual service vehicle level. An all-in-one management solution for spare parts and goods stocks improves service quality, increases forecasting accuracy and improves first-time fix rates.
Raise productivity levels of technical field staff with real time and offline access to information about customers, cases and instructions on problem solving. Work orders are linked automatically to the case history, information on spare parts, product configurations, prices and other data. Your technicians can take more efficient action in service cases, increasing customer satisfaction rates.
Use networked field services to identify and rectify problems via remote access. Your technical staff only have to be deployed at the location after all other options are exhausted. By identifying problems proactively with cost-efficient solutions, before the customer is even aware of them, customer satisfaction is easily raised and resource productivity increased.
Find out exactly how you can optimise your support processes.