Well positioned for our customers in the service sector

Why do customers choose the Ambit Group?  

The Ambit Group has placed its focus explicitly on process consulting, and recruits professionals accordingly and provides them with internal training. We create added value by supporting our customers not only during the implementation of a solution, but primarily in designing future, efficient processes. We deeply understand our customers and go on a joint journey with them.   
 

What added value does the Microsoft solution provide to our customers - from your point of view?

The platform idea, across all apps, is a distinct added value for our customers. Microsoft is continuously evolving the platform at a high pace. As a result, it offers unlimited possibilities - I've hardly ever experienced something that doesn't work. With the focus on customer/field service, it's mainly topics that are of particular need for field service (on-site), as well as linked remote history, intelligent deployment planning, etc. The platform offers companies unique flexibility - it can grow with the business at any time.

What should customers start with when they want to optimize Customer Service & Field Service? 

The first step is to identify the current situation. What do the processes look like today? Then it's a matter of defining the target processes. How would we like to work in three years' time? Then, for example, we could introduce Customer Service Basic and develop it step by step: Starting small is very important! You always have to take into account the ongoing changes in business processes and the further development of the Microsoft platform. Customers are always developing new ideas, views and goals during the course of the project. Here it is important to take all of them into account and to continuously adapt the project. Such an approach is in line with our agile project methodology. 

How long does a project normally take? And how much effort in terms of internal resources does it require? What are the success factors for collaboration? 

I cannot and do not want to make a general statement about the length of a project. The duration varies from customer to customer and depends on many factors. It starts with the individual business processes, which can be simple or complex, and ends with the maturity of the change process. The number 1 success factor in such a project is change management! If the employees are simply not involved in the journey into the new digital world, then the project will hardly be successful. No matter how good the processes are. We try to sensitize our customers to this topic.