Digital platforms do not reveal their value when they go live, but rather through daily use over many years.
That is why our responsibility does not end with consulting or implementation. At Ambit Group, we support you during ongoing operations, secure your investments in the long term and ensure that adoption, stability and further development go hand in hand.
We make your ambition work – for the long term.
Regular communication provides guidance and future security.
In quarterly or half-yearly success meetings, we reflect together on:
Especially on a cloud platform with continuous innovations, this structured exchange is crucial for identifying opportunities early on and exploiting them in a targeted manner, rather than just reacting.
Best practice: Successful Microsoft partners embed customer success as an integral part of their operations. That's exactly what we do at Ambit.
Operational services are defined in a joint support contract/service level agreement (SLA).
This creates transparency, reliability and clear responsibilities.
Stability in everyday life is the basis of every digital ambition.
If disruptions or problems occur during operation – e.g.:
These are escalated to Ambit by the customer's 1st-level support.
We take over 2nd and 3rd level support and resolve the issue independently or in close cooperation with Microsoft.
Change is not a disruption – it is part of our ambition.
We record new operational requirements in a structured manner as change requests via the ticket system.
The typical process:
This is how we ensure that further developments are implemented in a controlled, traceable manner and without risk to operations.
When critical systems need to run, reliability is key.
As the Ambit Group, we work directly with Microsoft product and engineering teams as part of Microsoft Premier Support. This ensures that we can respond quickly and effectively, even in complex or business-critical situations.
Your added value:
Ambit remains your central point of contact. We coordinate with Microsoft, prioritise from a business perspective and ensure that technical solutions bring measurable benefits to your organisation.
Our conviction: Especially for ERP, CRM, custom digitalisation and AI platforms, direct access to Microsoft is not a nice-to-have, but a strategic protection mechanism for critical business processes.
Not every change remains small.
As soon as a change:
we consciously classify it as an independent project. In this case, we work with you to define a clear project setup with goals, scope, governance and a process model tailored to your organisation and your ambitions.
Best practice: This clear distinction between ‘change in operations’ and ‘project’ protects ongoing operations while creating space for targeted further development.
Innovation without risk.
Microsoft releases two major updates per year, as well as ongoing minor updates.
We support you with:
This makes innovation usable without jeopardising ongoing operations.
As a Microsoft CSP Tier 1 partner, we also support you during operation with:
If necessary, we supplement this with in-depth licence consulting to ensure that your platform is optimally positioned both technically and economically.
Support & Maintenance is not an isolated service, but part of a comprehensive model:
Everything aligned with your ambition
We don't believe in pure ‘break and fix’ support. We believe in partnership-based support that keeps operations stable while creating room for further development.
Our opinion: The true ROI of a platform does not come from features, but from consistent use, continuous improvement and a partner who thinks ahead.
This creates sustainable added value over time – not just occasionally, but continuously.
christian.schipp@!ambit-group.com
+41 79 954 17 09
