What technologies does the Ambit Group use?
The Ambit Group utilises all the tools available on the Microsoft platform for business applications. These essentially include all Microsoft Dynamics 365 applications for CRM and ERP (excluding Business Central), the entire Power Platform and Azure Services. These are supplemented by additional web technologies and specific native, integrable solutions (add-ons).
Products and solutions.
Which Microsoft Solution Areas does the Ambit Group cover?
- Business Applications – for Sales, Finance, and Supply Chain
- Data & AI Azure
- Digital & App Innovation Azure
Products and solutions.
What is the Microsoft Power Platform?
For the Ambit Group, the Microsoft Power Platform is a key building block for supporting customers well beyond standard CRM and ERP processes.
It enables the rapid and cost-efficient digitization of individual business processes – using low-code/no-code approaches that directly involve business departments. Through seamless integration with Dynamics 365, Microsoft 365, and Azure, we create scalable, connected solutions that link data, processes, and people.
For our customers, this means greater agility, faster innovation, and measurable efficiency gains.
The Power Platform is therefore a major driver of innovation and a competitive advantage in the Ambit Group’s digitalization strategy for its end customers.
What does Ambit mean by XRM or “Customer Digitalization”?
In XRM, the “X” stands for “anything” or “anything relationship management” – meaning an extension of the classic CRM (Customer Relationship Management) to a flexible platform approach that can map not only customer relationships but practically any kind of relationships and processes. Ambit uses XRM as an extension of Microsoft Dynamics 365 CRM to create customized, industry-specific solutions that go beyond traditional customer management.
Our services.
How does Ambit support the digitalization of individual business models (XRM)?
With our Custom Digitalization offering, we enable the custom development of software for specific process areas using the Power Platform and Dynamics 365 framework. This reduces customer dependency, leverages no-code & low-code development, and provides a freely scalable platform. As a result, development times are significantly reduced.
Our services.
Does Ambit also offer support and further development?
Yes. If you would like to arrange a free consultation, you are welcome to book an appointment for CRM, ERP or Custom Digitalization.
What sets Ambit apart from other Microsoft partners?
As an independent company, Ambit is a peer-level partner for customers, taking on solution and implementation responsibility based on shared values. In addition, personal support, quick response times, and modern working methods clearly set Ambit apart from other Microsoft providers.
About us.
What references does the Ambit Group have?
In its specific industries, the Ambit Group serves many well-known medium-sized companies and organizations. We are happy to present these in a personal conversation
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What does Ambit’s ‘AI-first’ approach mean for CRM and ERP?
For Ambit, ‘AI-first’ means taking the potential of artificial intelligence into account right from the outset when designing business processes and solutions. Together with our clients, we assess which tasks AI can support or take over, and where human experience, decision-making and approvals remain essential.
The starting point is the specific business benefit: for example, less administrative work, faster processing or more readily available information. In doing so, we take into account data quality, cost-effectiveness and the needs of staff. In this way, AI becomes a targeted component of the CRM and ERP solution.
How does Ambit support the use of Copilot in Microsoft Dynamics 365?
Ambit has Copilot expertise across the Dynamics 365 applications. We help organisations select, set up and integrate suitable AI functions into their day-to-day operations – from marketing, sales, customer service and field service to finance and supply chain management.
This includes assessing potential use cases, reviewing data and authorisation requirements, and training users. The specific features that can be used depend on the relevant application, licensing and regional availability.
Our AI division.
Is Ambit developing its own AI agents using Microsoft Copilot Studio?
Yes. Using Microsoft Copilot Studio, Ambit develops AI agents that can make corporate knowledge accessible and carry out tasks within business processes. To do this, we connect the agents to the necessary data sources and applications.
Possible areas of application include answering internal queries, providing support with customer enquiries, or preparing and executing defined process steps in CRM and ERP systems. Together, we determine which tasks an agent is permitted to carry out independently and when employees should review, decide or take over.
Our AI division.
What role does the Power Platform play in Ambit’s AI solutions?
The Microsoft Power Platform connects business applications, data and automation. Ambit uses it to integrate AI directly into day-to-day workflows.
For example, incoming enquiries can be analysed using AI, relevant information can be displayed in a Power App, and subsequent processing or approval steps can be triggered using Power Automate. Copilot Studio complements these solutions with AI agents. This creates end-to-end workflows that connect Dynamics 365 and other systems.
Our AI division.
What does Ambit IQ offer in the field of bespoke AI solutions?
With Ambit IQ, Ambit delivers bespoke AI solutions based on platforms such as Microsoft Foundry (formerly Azure AI Foundry). These are deployed when company-specific requirements call for targeted extensions beyond existing standard functions.
Possible use cases include the extraction of corporate knowledge, complex quotation processes, donation matching, the analysis and processing of documents, or specialised AI assistants and agents. The solutions are integrated with the relevant data and business processes. The architecture, model selection and integration are tailored to the specific use case.
Ambit IQ.
When is it appropriate to use Dynamics 365 Copilot, Copilot Studio or a bespoke AI solution?
The right solution depends on the task and the requirements:
- Copilot in Dynamics 365: Where available AI features within the existing CRM or ERP application meet your needs.
- Copilot Studio and Power Platform: When custom AI agents, additional data sources or automated workflows spanning multiple applications are required.
- Ambit IQ with Microsoft Foundry: When specific requirements for AI functions, processing, integration or technical control call for a bespoke solution.
Ambit assesses these options together with the client. Often, the most suitable overall solution is achieved through a combination of these approaches.
How do you get started on an AI project with Ambit?
An AI project begins with a specific business problem and a clear objective. Together, we identify and prioritise suitable use cases based on their benefits, feasibility and effort involved.
For a selected use case, we review data, system integrations and access permissions, and define measurable success criteria. We then test the solution in a manageable pilot project. The results form the basis for further expansion. From the outset, we take into account the quality of the AI results, responsibilities, ongoing costs and the roll-out to staff.
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