Frequently Asked Questions
COMMON QUESTIONS AND PRECISE ANSWERS ON PRODUCTS, SOLUTIONS AND SERVICES.
FAQ
What does the Ambit Group do?
The Ambit Group supports companies and organizations in digitizing and optimizing their business processes using the Microsoft Business Applications Platform. It offers consulting, implementation, and operation of Dynamics 365 CRM and ERP, the Power Platform, Microsoft 365, and Azure – from standard solutions to customized digitalization projects.
Its range of services spans from process analysis and design to system implementation, data integration, automation, and training. The goal is to sustainably enhance customers’ competitiveness and measurably advance their digital transformation.
Where does the Ambit Group operate?
The Ambit Group operates in Switzerland at its Wallisellen (HQ) and Winterthur offices. In addition, we have other branches in Germany, Austria, Romania, and Singapore.
What is the USP of the Ambit Group?
The Ambit Group’s USP (Unique Selling Proposition) lies in its specialized combination of consulting expertise, industry know-how, end-to-end services, and deep implementation experience on the technology level, all based on the Microsoft Business Applications platform – with a clear focus on medium-sized enterprises.
What was the Ambit Group’s revenue last year?
>24 Million
How many employees does the Ambit Group have?
The Ambit Group employs around 100 people worldwide.
What are the Ambit Group’s core competencies?
The Ambit Group’s core competencies lie in the digital transformation of medium-sized companies and organizations – focusing on CRM, ERP, and process/business solutions based on Microsoft Dynamics 365 and the Power Platform.
What awards has the Ambit Group received?
- Microsoft Partner of the Year 2023 in the Business Applications – Dynamics 365 category
- Member of the Microsoft Inner Circle for Business Applications 2024/2025
- Member of the Microsoft Inner Circle for Business Applications 2025/2026
- Great Place to Work certification – 96% of employees say Ambit is a great employer
- Kununu Top Company – with a 100% recommendation rate, Ambit ranks among the top 5% of employers in the DACH region
Which companies is the Ambit Group involved in?
- APPORTUS AG – specializes in state-of-the-art portal solutions in connection with the Microsoft platform
- Novalytica AG– brings together a team of highly qualified data specialists, providing consulting and implementation for data utilization, analytics, and AI solutions Newspost.
- Avictis AG – a startup fully focused on radically agile Power Platform projects, supporting companies in process digitalization Newspost.
Which industries does the Ambit Group serve?
Ambit operates in the following industries: manufacturing (with a focus on one-off production, series production, process manufacturing), technical wholesale, sports & entertainment, non-profit, associations, tourism, education, and services.
How does Ambit support CRM and ERP implementations?
Ambit guides companies and organizations through all process phases – from inception to implementation and ongoing operations – using a structured and proven methodology. We bring consulting expertise, best practices, and deep industry and/or process knowledge. We advise on processes, architecture, interfaces, migrations, and implementation within the respective applications and their integrations.
What does a typical CRM project with Ambit look like?
A typical CRM project at Ambit follows four phases:
- Discover – We understand the customer and their starting point, clarifying the “WHAT” of the project, with a focus on processes and content.
- Design – The blueprint of the future solution is created, including elements such as architecture, interfaces, migration, and data models.
- Engage – The jointly developed solution is implemented in agile sprints.
- Empower – In the final phase, the solution is tested integratively, end users are trained, and the go-live is prepared.
After go-live, the solution moves into ongoing operations, and depending on needs, further subprojects and optimization phases may follow.
A CRM project with Ambit begins with a clear vision: we understand the requirements and translate them into a future-ready solution for marketing, sales, service, and field service. With agile methodology, transparency, and genuine partnership, we create lasting value from the very first workshop through to go-live.
– Mathieu Schmidhauser, Head of Business Unit CSX
What does a typical ERP project with Ambit look like?
We bring not only methodological expertise and system knowledge, but also take responsibility – for budgets, timelines, and results. In complex organizations, we keep the big picture in mind, make decisions when it matters most, and deliver when it counts. While others are still maneuvering in the group stage, we’re already in the quarter-finals – with the goal clearly in sight: a clean, stable, and sustainable go-live.
"ERP implementations are not IT projects. They are a turning point. Done right, they rebuild a company’s future from the inside out. It’s the Champions League of change. That’s exactly where we feel at home."
– Andreas Huber, Head of Business Unit Wholesale
Which technologies does the Ambit Group use?
The Ambit Group uses all tools of the Microsoft Business Applications platform. This essentially includes all Microsoft Dynamics 365 applications for CRM & ERP (except Business Central), the entire Power Platform, and Azure services. Additionally, other web technologies and specific natively integrable solutions (add-ons) are also used.
How can I start a project with Ambit?
CRM, Power Platform, Microsoft 365, Azure
Christian Schipp
Chief Business Development Officer
ERP
Andreas Pascutto
Head of Sales ERP
CD, Power Plattform
Andri Fabig
Business Development Manager - CD
Which Microsoft Solution Areas does the Ambit Group cover?
- Business Applications – for Sales, Finance, and Supply Chain
- Data & AI Azure
- Digital & App Innovation Azure
What is the Microsoft Power Platform?
For the Ambit Group, the Microsoft Power Platform is a key building block for supporting customers well beyond standard CRM and ERP processes.
It enables the rapid and cost-efficient digitization of individual business processes – using low-code/no-code approaches that directly involve business departments. Through seamless integration with Dynamics 365, Microsoft 365, and Azure, we create scalable, connected solutions that link data, processes, and people.
For our customers, this means greater agility, faster innovation, and measurable efficiency gains.
The Power Platform is therefore a major driver of innovation and a competitive advantage in the Ambit Group’s digitalization strategy for its end customers.
What does Ambit mean by XRM or “Customer Digitalization”?
In XRM, the “X” stands for “anything” or “anything relationship management” – meaning an extension of the classic CRM (Customer Relationship Management) to a flexible platform approach that can map not only customer relationships but practically any kind of relationships and processes. Ambit uses XRM as an extension of Microsoft Dynamics 365 CRM to create customized, industry-specific solutions that go beyond traditional customer management.
How does Ambit support the digitalization of individual business models (XRM)?
With our Custom Digitalization offering, we enable the custom development of software for specific process areas using the Power Platform and Dynamics 365 framework. This reduces customer dependency, leverages no-code & low-code development, and provides a freely scalable platform. As a result, development times are significantly reduced.
Does Ambit also offer support and further development?
Yes. If you would like to arrange a free consultation, you are welcome to book an appointment for CRM, ERP or Custom Digitalization.
What sets Ambit apart from other Microsoft partners?
As an independent company, Ambit is a peer-level partner for customers, taking on solution and implementation responsibility based on shared values. In addition, personal support, quick response times, and modern working methods clearly set Ambit apart from other Microsoft providers.
What references does the Ambit Group have?
In its specific industries, the Ambit Group serves many well-known medium-sized companies and organizations. We are happy to present these in a personal conversation – contact us!
