Swissmem places its trust in the Ambit Group's expertise to launch the digitalisation within the association

Swissmem places its trust in the Ambit Group's expertise to launch the digital transformation within the association

Swissmem has decided to embark on the customer engagement journey with Microsoft Dynamics 365 (D365) with the Ambit Group. With new requirements in member support and marketing, as well as a complex system landscape, the association clearly sees the potential in replacing the existing system with D365 CE. Until summer 2022, the focus will be on master data and member management, offer management and the connection to the ERP system (finance module).

With D365 CE as an arbitrarily scalable platform, the Ambit Group, together with Swissmem, is in a position to implement the project in a sustainable and user-friendly manner with manageable changes in the company.

The goal in the first step? To define future-oriented processes that enable simple, user-friendly handling in everyday life and a 360-degree view of its members from a personal and company perspective.


Customer statement

"By centralizing master data in Microsoft Dynamics 365 Customer Engagement, we achieve more transparency, thereby security and efficiency in all processes based on it."

Kâmuran Cankurt, Head of IT, Swissmem

About Swissmem

Swissmem is the leading association for SMEs and large companies in the Swiss tech industry. Swissmem is proud to provide expert advice to member companies in all language regions, to offer them comprehensive networks, to support them in digitalisation and to fight for good framework conditions and an innovative Swiss workplace at the political level. The focus is on global access to export markets, effective innovation promotion and a liberal labour market. With the aim of training committed professionals for the industry at all levels, Swissmem invests a great deal in future-proof training for young people and in continuing education, and contributes to an innovative, internationally competitive workplace and to stability and prosperity in Switzerland.


Further Infomationen / Links

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Christian Schipp, Chief Business Development Officer

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