Simon Arpagaus - Head of CX Department

I am the one who is always working on the status quo. My ambition is to keep on getting better. Because you can always do that!

The company core value reliability is a fundamental factor for me. I see myself as a genuine service professional through and through. Accordingly, I am committed to being a reliable partner for customers, employees and the management. This virtue is also a high priority for my private life, as I equally expect the same reliability from others.

For me, stakeholder management is a top priority, particularly in agile projects. It's about active expectation management. The match between the project team and the customer must be right - in the sense of: what skills are required and do the personalities fit together? The bottom line is what really matters is an open and clear communication among each other.