Microsoft Dynamics 365 Artificial Intelligence
INTELLIGENT AND EFFICIENT DECISIONS IN SALES, MARKETING AND CUSTOMER SERVICE
With 2019 April release, Microsoft shows its continued investment in artificial intelligence features. The new AI Apps for Dynamics 365 leverage the power of Microsoft's AI research, tools, data, and power platform to help companies transform customer service, sales, and marketing. The following AI apps have been released:
With Dynamics 365 AI for Sales you get a detailed analysis of the sales pipeline. It offers significant benefits for both the seller and the sales manager through comprehensive insights.
Dynamics 365 Sales Insights features capabilities for sales managers are specifically designed to help sales managers intelligently manage their teams, proactively coach sellers, and quickly answer their most important business questions. The following features are available under Dynamics 365 Sales Insights app:
The features in the Dynamics 365 Sales Insights help sellers to make intelligent decisions about their leads and opportunities by providing detailed insight into customer activity and interaction. Using Dynamics 365 Sales Insights, you can track customer related activities and address the questions such as:
Save time with contextual, real-time prompts that suggest new records to create as sellers enter notes. Keep track of customers with a single relationship health score that represents relationship health and risks.
With Dynamics 365 Customer Insights, you can build a deep understanding of customers by linking customer data from multiple transaction, behavior, and observation sources to create a 360-degree view on customers. Use these insights to drive persobalized customer experiences and processes.
Employ quick-start machine learning templates to predict churn or the next best action. Discover and create new audience segments, and empower your teams with customer profiles and insights that are embedded directly into your business applications. Trigger workflows in response to customer actions and signals by using Microsoft Flow.
Bring transactional, observational, and behavioral data from popular data sources by using prebuilt connectors. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.
Leverage AI driven insights to make better decisions and proactively improve customer satisfaction with confidence. Improve customer retention and reduce service costs with the AI capabilities of Dynamics 365 for Customer Service. Take advantage of actionable insights, performance metrics, new trends, and use virtual agents to quickly resolve support issues.
Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimise agent productivity.
Gain the insight you need to better serve your customers with Microsoft's research expertise in artificial intelligence and cloud, data, and developer platforms.