Microsoft Dynamics 365 AI

Microsoft Dynamics 365 Artificial Intelligence


Dynamics 365 AI for Sales

Increase your sales with the help of AI-driven insights that promote personalised engagement and proactive decision making to help build relationships.

Dynamics 365 Customer Insights Data

Unify your data across sources to get a single view of customers, optimise engagement, and discover insights that drive personalised experiences.

Dynamics 365 AI for Customer Service

Leverage AI driven insights to make better decisions and proactively improve customer satisfaction with confidence.

Dynamics 365 AI

With 2019 April release, Microsoft shows its continued investment in artificial intelligence features. The new AI Apps for Dynamics 365 leverage the power of Microsoft's AI research, tools, data, and power platform to help companies transform customer service, sales, and marketing. The following AI apps have been released:

Main part AI for Sales

Dynamics 365 AI for Sales

With Dynamics 365 AI for Sales you get a detailed analysis of the sales pipeline. It offers significant benefits for both the seller and the sales manager through comprehensive insights.

Sales manager

    Dynamics 365 Sales Insights features capabilities for sales managers are specifically designed to help sales managers intelligently manage their teams, proactively coach sellers, and quickly answer their most important business questions. The following features are available under Dynamics 365 Sales Insights app:

    • Business report
    • Team report
    • Call intelligence


    The features in the Dynamics 365 Sales Insights help sellers to make intelligent decisions about their leads and opportunities by providing detailed insight into customer activity and interaction. Using Dynamics 365 Sales Insights, you can track customer related activities and address the questions such as:

    • What opportunities should have priority?
    • When was the customer last contacted?
    • Who on the team has been interacting with the customer?

    Advantages of D365 AI for Sales:

    Find the best opportunities

    Increase conversion and win rates by using machine learning to prioritise leads and opportunities with the highest likelihood to convert and buy. Use references from Dynamics 365, LinkedIn and Office 365. 

    Make connections

    Secure warm introductions from colleagues who already have active relationships with prospects based on Office 365 and LinkedIn data. Build trust with AI-guided selling, including talking points and next best actions.

    Benefit from personalized interaction

    Enable your sellers to deliver personalized and relevant interactions based on embedded insights that recommend conversation topics and follow-up activities associated with a customer.


    Increase sales productivity

    Save time with contextual, real-time prompts that suggest new records to create as sellers enter notes. Keep track of customers with a single relationship health score that represents relationship health and risks.


    Do you want more Information about Dynamics 365 AI for Sales?

    Hauptbereich AI Customer Insights Data

    Dynamics 365 Customer Insights Data

    With Dynamics 365 Customer Insights Data, you can build a deep understanding of customers by linking customer data from multiple transaction, behavior, and observation sources to create a 360-degree view on customers. Use these insights to drive persobalized customer experiences and processes.


    Advantages with Dynamics 365 Customer Insights Data

    Discover insights

    Employ quick-start machine learning templates to predict churn or the next best action. Discover and create new audience segments, and empower your teams with customer profiles and insights that are embedded directly into your business applications. Trigger workflows in response to customer actions and signals by using Microsoft Flow.

    Holistic view of customers

    Bring transactional, observational, and behavioral data from popular data sources by using prebuilt connectors. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.

    Adapt and extend the solution

    Connect your customer data with Microsoft Power BI to customise dashboards and reports. Build custom apps with embedded customer insights by using Microsoft PowerApps. Extend the solution with familiar Azure services and tools, and use your own machine learning models.

    Do you want more Information about Dynamics 365 Customer Insights Data?

    Main part AI Customer Service

    Dynamics 365 AI for Customer Service

    Leverage AI driven insights to make better decisions and proactively improve customer satisfaction with confidence. Improve customer retention and reduce service costs with the AI capabilities of Dynamics 365 for Customer Service. Take advantage of actionable insights, performance metrics, new trends, and use virtual agents to quickly resolve support issues.

    Improve customer satisfaction

    Identify the factors that have the greatest impact on customer satisfaction and use AI Insights to implement data-based optimizations.

    new insights with KPI Dashboard

    Visualise customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.


    Increase operational efficiency with AI

    Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimise agent productivity.

    Gain the insight you need to better serve your customers with Microsoft's research expertise in artificial intelligence and cloud, data, and developer platforms.

    Are you interested in this topic? I would be pleased to answer any queries you have.

    Christian Schipp, Chief Business Development Officer

    +41 79 954 17 09